About undirect
Q: What kind of business of this site.
A: We only sell unique Chinese products, Chinese Zodiac Signs, Chinese Arts and Crafts, Traditional Chinese Clothing, the Feng Shui items. Every product represents the Chinese history and culture. Every product are carefully select and make sure they are the only one, not something you can see on the market.
Q: Can I trust your site?
A: We are striving to do the following aspects to make sure you get the "Yes" answer.
1)Safe online shopping, protect your privacy.
2)Safe payment, Pay pal has 60 days refund guaranteed.
3)Quality control and ensure the fastest shipping as we can
4)Instant response at working hours.
5)Best after-sale service.
If you still can't feel the Yes answer, please feel free to contact servive@undirect.com.
Q: Why I choose to buy form you?
A: As to this question, you can refer to the answer for question one and two, but we will roundly tell you: who knows the best of china, the answer will be us, who sell the most special Chinese products, the answer will be us.
Our top ambition is let you fall in love with us!
About order
Q: Are all your products free shipping? Do I have to pay for shipping?
A: Yes. Our products are free shipping shipped by expedited shipping.
Q: After I have finished payment, when my order will be shipped?
A: It usually takes 2-4 days for processing your order. When you finished payment, we will ship your order in 2-4 days.
Q: How long can I get my order?
A: It usually takes7-14 days for expedited shipping.
Q: How can I know my order has been shipped?
A: When your order has been shipped, you can get an auto mail for http://www.undirect.com .
Q: How can I revise my order?
A: When you want to revise your order information, please contact us in one day. Our mail box is service@undirect.com; telephone is (+86) 151 1385 4205. If we have placed your order to our factory or your order has been shipped, you cannot change your order. Please contact us as soon as possible.
About products
Q: The item I want is out of stock. What do I do now?
A: Undirect.com is very sorry that the item that you need is out of stock. Our sales will follow up and inform you the latest information of the items you need. We will very much appreciate if you can send the information to service@undirect.com.
Q: I can't find the size or color I want, what should I do?
A: Sorry we can't provide you the products instantly, appreciated if you can send the size or color you want to service@undirect.com, we will check the warehouse and tell you whether they are in stock within a day.
Q: Why can't I make my order?
A: Reason might as below:
1)Products out of stock
2)Your payment is not success
3)Internet problem
We highly concern this, if you met with any problem of this, welcome you send email to service@undirect.com or call (+86) 151 1385 4205 instantly.
Q: If I want to know more information about the products and culture, who should I refer to?
A: We will happy if you are interest, and we have a term special arrange to answer any questions relate to china. You are welcome to send email to service@undirect.com or call (+86) 151 1385 4205 instantly.
About return and refund
Q: If I am not satisfied with the products, how can I get return?
A: We will keep your upmost satisfy, and make sure you have a happy buying experience.
1)Send email to service@undirect.com to get return or refund approve
2)Photos are required as a proof, check and confirm.
3)Return or refund.
Details please read return and refund policy.
